This is the capstone course in the Saylor Customer Service certificate program. The courses included in this program are designed to prepare students for the professional world of customer service. These certificate program courses provide a solid knowledge base in the areas of computer skills, business communications, and best customer service practices.

This book is a compilation of created and remixed resources for use in various courses supporting the care and development of infants and toddlers. This textbook is intended to be pulled apart, remixed, reshared, and redistributed in the form that best meets your individual needs. For this reason, this resource has unique characteristics not typical of other textbooks.
• Each chapter or section is stand-alone. No chapter references another or makes statements such as “as you previously read.” This intentional design choice allows you to remix every section without concern about referencing a section you did not copy over.
• The chapters were created around topics we felt should be stand-alone and therefore had different length requirements. For this reason, you will notice a chapter might be 20 pages or 2.
• Chapters contain multiple sections to remix easily and create new and unique chapters for your individual needs.
• You might find repeat information within sections. Since each section is intended as a stand-alone section, information might be repeated within sections to give context to the subject matter. The beauty of OER is you have permission to delete and add as needed.
• We’ve made every effort to keep the original source with the content, as you remix be aware of the license types on each resource.
To best use a small window of time to complete this resource, we decided to forgo many of the extra “bells and whistles” one might find in traditional textbooks, including call-out boxes with additional resources, robust vignettes, and reflection questions. While we feel this resource contains much of the content needed for multiple infant and toddler courses, we eagerly await each improvement upon this resource the infant and toddler educator community bring forth.

This is shell is a single place to find openly licensed resources developed for Early Childhood Education courses in health, safety, and nutrition. This includes a course outline that resources were developed for, the textbook in English, an assessment library, a video library, and sample modules for an online class. This resource will be updated with additional a complete online class once it is available.

The professional world can be full of challenging situations, including conflicting personalities, miscommunication, and cultural differences. In this course, you will learn about typical workplace etiquette protocols, communication standards, and cultural awareness strategies in order to navigate these common obstacles as smoothly as possible.

This course is designed to provide adult learners with the basic skills they need to write effective documents in the workplace.

This course will help you effectively develop employment application materials for todayĺÎĺs job market by honing your resume writing skills, providing you with tools to create an impressive resume (or to improve the one you already have), and giving suggestions on developing an effective cover letter

This course has been designed to help students focus learning on specific areas of improvement. Unlike a typical college course where you would complete lessons in chronological order, this course allows you to focus on specific skills. Modules include: Arithmetic Review, Percents, Geometric Figures, Measurement, and Statistics

Welcome to Essential Reading. This course has been designed to enable you to focus your learning on specific areas of improvement. Unlike a typical college course where you would complete lessons in chronological order, this course allows you to focus on just specific skills. Modules Include: Recognition and Decoding, Vocabulary, and Functional and Informational Texts

Early childhood is a critical time in development. Many outcomes, both positive and negative, have their beginnings in these years. It is vital that children’s health and safety be protected. High-quality early care and education programs can play a valuable role in improving outcomes
for children.

Basic skill development in hand-forging steel, forge welding, scroll-forming, shaping, and joinery utilizing hammers, anvils, and coal and gas forges. Emphasis on techniques and processes to demonstrate versatility and skill.